Q: Does it cost anything to become a Home Agent with NCO? What do I need?
A: There are no fees associated with joining the NCO Virtual team. In addition to submitting an online application, you will need to supply your own work equipment to enable you to work from home, including:
- A computer that meets NCO specifications. Your PC can be tested automatically when you start your application.
- A headset that meets NCO specifications – audio / voice capabilities with noise cancellation feature
- High-speed Internet access that meets NCO specifications. NCO recruiters will assist qualified candidates in assessing Internet access as part of the application and hiring process.
Q: What are the steps to becoming an NCO Home Agent?
A: The on-line application has 4 steps:
- Enter basic information
- Complete pre-employment skills testing
- Test your desktop
- Test your line speed
Q: What are the requirements for the home environment?
A: Your home office should be separate from any noise or distractions.. Ensure your home office is equipped with the tools – and work area – you will need to be able to do your job, just as if you were in an actual office environment.
Upon receipt of an employment offer, NCO virtual candidates will be required to provide notarized employment eligibility documentation.. You will need to send this form to the NCO offices via overnight delivery. Please note that you will be responsible for the notary fee (if applicable) and the overnight delivery fees.
Q: What is the process for becoming an Agent?
A: Click here to start the online qualification process. Once the basic information is provided, NCO tests 2 basic areas (desktop / line speed ). Depending on the business opportunities currently available, you may also be invited to complete other assessments that helps NCO ensure a match between applicants and the opportunities the company has available. When these steps have been completed, NCO will review your qualifications and objectively make a determination based on business need.
Q: What kind / types of work can I expect to perform as a Home Agent?
A: As a Virtual NCO agent, you will be receiving incoming / outgoing calls for Fortune 500 companies. The types of calls vary, and may include customer service, sales, collections or technical support.
Q: Is a background investigation required?
A: A background investigation may be required for any candidate or employee being considered for any position. NCO does maintain compliance with State and Local laws governing background investigations.
Q: Can I work when I travel or while I am on vacation?
A: NCO requires that Agents receive calls only on the dedicated business line. Calls will not be rerouted to any other number.
Q: Can I employ others to work for me when I become an NCO Agent?
A: No. NCO does not allow either employees to hire or broker the work of NCO.
Q: Can I take calls from a different location other than my home office?
A: If you are making a permanent or long-term move, you may transfer your account to a new home office provided it meets NCO’s equipment standards..